Sober Minds Recovery Residence

SOBER MINDS RECOVERY

GRIEVANCE POLICY & PROCEDURE

Sober Minds Recovery is committed to meeting the needs and expectations of our GUESTS. We will work with clients to try to resolve any conflict and try to provide a satisfactory outcome for all parties involved within seventy-two (72) hours, whenever possible. If you have a complaint and/or grievance or wish to participate or convey your feelings regarding any ethical issue during your stay at Sober Minds Recovery, please follow the procedures outlined. A GRIEVANCE FORM has been submitted to you upon admission. If you express a grievance in writing or in person, it has the same importance. If you make a verbal complaint to the owners or management, we will complete the Grievance Slip. The form will be signed by both you and the staff member.  A copy will be kept in your file. House Director will meet with you to discuss your grievance/complaint within forty-eight hours. During the initial interview, the House Director will discuss the nature of the complaint/grievance, the impact on your stay (if applicable) and possible resolutions. You will be provided with a written response to your complaint/grievance with resolutions within seventy-two hours of receipt. The House Director or owner will sign this response. You have the right to contact FARR (The Florida Association of Recovery Residences) and file a grievance by going to https://farronline.info/grievance or by calling FARR at 561-299-0405.  You have the right to file a grievance to the credentialing entity FARR without fear of retribution.